Refund Policy

1. Overview

This Refund Policy outlines the terms and conditions under which Isbaar (“we,” “us,” or “our”) processes refunds for purchases made on our platform. By purchasing any product or service on Isbaar, you agree to the terms of this Refund Policy.

2. Test Series & Mock Tests

• Not Accessed: If you purchase a test series but have not attempted any test within that series, you may request a full refund within 7 days of purchase.
• Partially Accessed: If you have attempted one or more tests in a series, no refund will be issued, as the digital content has been consumed.
• Bundles: For bundled test series, the refund is calculated based on the entire bundle. Partial refunds for individual tests within a bundle are not available.

3. Course Subscriptions (Pro / Elite)

• First-time subscribers may request a full refund within 7 days of the initial purchase if they are not satisfied with the service.
• Renewals are non-refundable unless the renewal was processed due to a technical error on our end.
• Cancellation: You may cancel your subscription at any time from your account settings. Upon cancellation, you will retain access until the end of the current billing period — no prorated refunds will be issued for the remaining days.

4. Wallet Recharges

• Wallet recharges are non-refundable once credited to your wallet balance.
• Wallet credits can only be used for purchases on the Isbaar platform and cannot be withdrawn or transferred to another account.
• In the rare event of a duplicate recharge due to a payment gateway error, please contact our support team with the transaction details for resolution.

5. How to Request a Refund

To request a refund:

1. Email us at [email protected] with the subject line “Refund Request — [Order ID]”.
2. Include your registered name, email address, order ID, and the reason for the refund request.
3. Our support team will review your request and respond within 2-3 business days.

6. Refund Processing Time

• Once approved, refunds are processed back to the original payment method within 7-10 business days.
• For UPI payments, refunds are credited to the same UPI ID within 3-5 business days after processing.
• For card payments and net banking, refunds may take up to 10 business days depending on your bank's processing time.
• If you do not receive the refund within the stated timeframe, please contact your bank or payment provider first. If the issue persists, reach out to us at [email protected].

7. Exceptions

• Refunds are not applicable to promotional or discounted purchases unless explicitly stated at the time of purchase.
• If a refund is granted for a promotional purchase, the refund amount will be the actual amount paid, not the full list price.
• Isbaar reserves the right to refuse a refund request if we determine that the product has been substantially consumed or if the request is made in bad faith.
• In cases of suspected misuse or violation of our Terms & Conditions, we reserve the right to deny refunds and suspend the user's account.

8. Contact Us

For any questions or concerns regarding this Refund Policy, please contact us at: